Frequently Asked Questions
What is your shipping Policy?
Original works of art are packaged with care for a safe journey and shipped to you free, if you live in North America. Please allow for 20 days from the payment date to the delivery date. Once your order is shipped we provide you with the tracking information. Art prints are also professionally packaged and shipped by our printing partners.
If you live outside North America shipping is extra, please contact us and we will work with you.
What is your Policy on Returns/Exchanges/Refunds?
In the unlikely event that your order arrives damaged, you will receive a full refund if you let us know immediately and if you provide the original packaging for inspection. We will submit the claim.
Returns of original works of art are welcome if they are returned in the original packaging, within 7 days from the delivery date and if they arrive in the same exact condition as when they left. We will refund the payment. Buyer is responsible for shipping.
Every effort is made to ensure a photo displayed on screen is an accurate representation of a painting. Please be aware however that colors can change slightly from monitor to monitor.
There are no returns or exchanges for print orders. Please note, prints and accessories are created to order just for you, and therefore all sales are final.
The painting I am interested in is not framed?
If the painting is offered framed, rest assured, it will be framed to perfection, even if an image is not showed. The right frame is chosen carefully by professional framers and the artist herself. Price includes framing and shipping.
We specify if the painting is offered framed or not framed for each original. Some are painted on board and are ready to hang without a frame, for a more modern look. The Small Originals series paintings are not framed and not ready to hang. Price includes shipping and we can make framing recommendations. We have chosen to offer these not framed in order to keep prices low. If however, you prefer any painting to be framed, please contact us and we'll be happy to work with you.
How can I keep up with your new work?
Join our collectors circle: please type in your email at the bottom of the page. We will be in touch with new art, special events and exclusive offers to shop fine art. It is a pleasure and privilege to share with you.
Privacy Policy
We value your privacy and will protect all information you provide through this website. No information will be passed to any third party whatsoever. If you have joined the mailing list, you will receive news about Goia’s new art, special events or exclusive offers to shop. If you wish to join please type in your email at the bottom of the page. If you wish to unsubscribe from the mailing list, you can do so at any time, with a click on the unsubscribe link at the end of each message. If you have questions or concerns about our privacy policy please contact us at any time.
Copyright
All paintings and drawings on this website are the intellectual property of Cristina Goia and are protected by Canadian and international copyright law (Copyright in Canada is automatic upon the creation of an original work and lasts for the artist’s lifetime plus another 50 years.) When a painting or drawing sells, the copyright remains with the artist. You may not use any of the images or the text on this website for any commercial purpose, without the written consent of the artist.
