Frequently Asked Questions

What is your shipping Policy?

Original works of art are packaged with care for a safe journey and ship to you free, if you live in Canada or US. Please allow for 20 days from the payment date to the delivery date. Once your order is shipped we provide you with the tracking information. Art prints are also professionally packed and shipped by our printing partners. If you live outside North America shipping is extra, please contact us and we will work with you.

What is your Policy on Returns/Exchanges/Refunds? 

In the unlikely event that your order arrives damaged, you will receive a full refund if you let us know immediately and if you provide the original packaging for inspection. We will submit the claim.

Returns of original works of art are welcome if they are returned in the original packaging, within 7 days from the delivery date and if they arrive in the same exact condition as when they left. We will refund the payment. Buyer is responsible for shipping.

Every effort is made to ensure a photo displayed on screen is an accurate representation of a painting. Please be aware however that colors can change slightly from monitor to monitor.

There are no returns or exchanges for print orders. Please note, prints and accessories are created to order just for you, and therefore all sales are final.

The painting I am interested in is not framed?

Rest assured, every original painting will be framed to perfection. We have provided a few examples to give you an idea of what to expect. The right frame is chosen carefully for each original, by professional framers and the artist herself. Price includes framing and shipping.

How can I keep up with your new work?

Please type in your email at the bottom of the page. We will be in touch with new art, special events and exclusive offers to shop fine art. It is a pleasure and privilege to share with you.

Can I commission a painting?

Yes, you can. Contact us with a brief description of what you would like, and include your phone number. First we will discuss your needs and expectations and decide whether this is a good fit for both of us. Ideally I can paint from life, either with flowers or fruit in my studio, or sketch in open air. I will also use photo references if and when necessary. You will receive updates on the progression of the painting. Depending on size, a commission may take up to 2 or 3 months to completion. Prices start at $1500. 

Privacy Policy

We value your privacy and will protect all information you provide through this website. No information will be passed to any third party whatsoever. If you have joined the mailing list, you will receive news about Goia’s new art, special events or exclusive offers to shop. If you wish to join please type in your email at the bottom of the page. If you wish to unsubscribe from the mailing list, you can do so at any time, with a click on the unsubscribe link at the end of each message. If you have questions or concerns about our privacy policy please contact us at any time.

Copyright

All paintings and drawings on this website are the intellectual property of Cristina Goia and are protected by Canadian and international copyright law (Copyright in Canada is automatic upon the creation of an original work and lasts for the artist’s lifetime plus another 50 years.) When a painting or drawing sells, the copyright remains with the artist. You may not use any of the images or the text on this website for any commercial purpose, without the written consent of the artist.