Frequently Asked Questions
What is your shipping Policy?
Original works of art are packaged with care for a safe journey and shipped to you at no additional cost, shipping is included in the price. There is one exception to this: Tulips in Spring, for which shipping is extra. Please allow for 20 - 30 days from the payment date to the delivery date. Once your order is shipped we provide you with the tracking information. Art prints are also professionally packaged and shipped by our printing partners.
What is your Policy on Returns/Exchanges/Refunds?
We want you to be happy with your painting. Every effort is made to ensure a photo displayed on screen is an accurate representation of a painting. Please be aware however that colors can change slightly from monitor to monitor. So far, no one has returned any of our originals, but we will work with you if this happens. We will accept a return if it is in the exact same condition as sent, in the same packaging and shipped back within at most one week from arrival. Buyer pays shipping on returns. Kindly contact us immediately in this case.
In the unlikely event that your order arrives damaged, you will receive a full refund if you let us know immediately and if you provide the original packaging for inspection. We will submit the claim.
There are no returns or exchanges for print orders. Please note, prints and accessories are created to order just for you, and therefore all sales are final.
The painting I am interested in is not framed?
We specify whether the painting is offered framed or not framed for each original. Some are painted on stretched canvas or panels that are ready to hang without a frame, for a more modern look. Some will require framing on arrival. If you prefer a painting to be framed and ready to hang, we can frame it for you, please contact us and we'll be happy to work with you.
How can I keep up with your new work?
Join our collectors circle: please type in your email at the bottom of the page. We will be in touch with new art, special events and exclusive offers to shop fine art. It is a pleasure and privilege to share with you.
Privacy Policy
We value your privacy and will protect all information you provide through this website. No information will be passed to any third party whatsoever. If you have joined the mailing list, you will receive news about Goia’s new art, special events or exclusive offers to shop. If you wish to join please type in your email at the bottom of the page. If you wish to unsubscribe from the mailing list, you can do so at any time, with a click on the unsubscribe link at the end of each message. If you have questions or concerns about our privacy policy please contact us at any time.
Copyright
All paintings and drawings on this website are the intellectual property of Cristina Goia and are protected by Canadian and international copyright law (Copyright in Canada is automatic upon the creation of an original work and lasts for the artist’s lifetime plus another 50 years.) When a painting or drawing sells, the copyright remains with the artist. You may not use any of the images or the text on this website for any commercial purpose, without the written consent of the artist.
